Hello Wesam, Thank you for contacting eBay Customer Support about Payment Dispute : 5005918035. My name is Nehal and I will assist you today with your query. I appreciate your efforts for summarizing your concern. I acknowledge the fact that you’re putting in your honest efforts in order by communicating with the buyer to resolve the issue and to comply with eBay policies and doing your best to provide best service. Wesam, I can see that buyer has opened payment dispute with their financial institute. I would like to inform you that Payment service providers and eBay are two different entities. Any dispute which is opened on payment service platform are taken care by payment service providers. They only take the precedence in the case. We do not have the authority to access financial tools due to security reason. Here you have two ways of proceeding with the case: Challenge dispute and provide evidence · Accept dispute and eBay will deduct the dispute amount from your funds As you have completed your all obligation then I humbly request you to challenge the dispute and provide all the necessary documents. You have time till Jan 15th of June to accept or challenge the dispute. After challenging the dispute the buyers payment institution will look for all the evidence provided by you and take decision on basis of evidence. Thank you for contacting eBay Customer Service. We wish you success with your current and future transactions on eBay. Kind Regards, Nehal. eBay Customer Service
مرحبا
وصلتني رسالة المشكلة كانت اني بعت اسوارة فضة وصار مشكلة بالشحن حكولي تم ارجاعها للمرسل مشكلة الشحن بقدر احلها لسا مع وقت 12 يوم لتسليم المنتج , الي مش فاهمة المؤسسة المالية هاد الامور مش فاهمها مع اني حكيتلو اغلق القضية وحكالي اغلقتها , بس لم تغلق القضية في شغلات مش فاهمها يعني في طرف ثالث بالموضوع
Hello Wesam, Thank you for contacting eBay Customer Support about Payment Dispute…
تاكد من Order - Request and disputes شوف القضيه اذا تسكرت او لاء
بهيك حاله هو فاتح قضيه باسترجاع الاموال . لازم ترجعله سعر المنتج.