السلام عليكم

و صلتني هاته الرسالة من الايباي لأني حصل على 2 فيدبك سلبي و 2 نوترال, الفيدبك السلبي لأ ن المنتجات لم تصل إلى المشتري و قد قمت بالفول ريفند لهما, هل أتواصل مع الإيباي أو أنتظر ردا منهم؟

شكرا

eBay regularly conducts evaluation of seller??s account. In relation to your aforesaid seller account, we have noticed that a significant number of eBay buyers have had extremely bad buying experience when transacting with you.A bad buyer experience (??BBE??) will occur but is not limited to the following scenarios:(a) Buyer filed for a dispute under ??Item Not as Described??;(b) Buyer returned the item and gave a return reason that indicates ??Item Not as Described??;(c) Seller canceled the transaction because you no longer had the item, or the item was never shipped, and the buyers money was returned;(d) Buyer left a Detailed Seller Rating score of 1, 2, or 3 for ??Item as Described??; or(e) Buyer left Neutral or Negative feedback for you.To protect the eBay community from BBE and pursuant to the eBay User Agreement and eBay Policies, we regret to inform you that your eBay account has been restricted. This restriction means that:(a) Your selling privileges are restricted. Consequently, you will not be able to create new listings or revise any listings that are live on eBay sites; and(b) Your payouts have been placed on hold.The safety of our community is a top priority for us. We appreciate your understanding in this matter.Regards,eBay